FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Location & Transportation
1. Where is the hotel located? The hotel is located at Building 1, No. 33, Qinglv Middle Road, Jida, Xiangzhou District, Zhuhai, Guangdong, China. It is situated directly on the iconic Qinglv Middle Road, famously known as “Lovers Road.”
2. How far is the hotel from Heatwave Bay Beach? The hotel is directly across the street from Heatwave Bay Beach (Haibin Swimming Beach), offering guests immediate, pedestrian access to the sandy shores and oceanfront promenade.
3. What are the nearest tourist attractions? The hotel is within walking distance or a very short drive to major landmarks, including the Zhuhai Fisher Girl statue, the romantic Love Post Office, the Zhuhai Grand Theatre, and the lush Jingzhou Park.
4. Does the hotel offer parking for guests? Yes, the hotel provides free public parking for guests on a first-come, first-served basis. The parking facility also includes dedicated EV (electric vehicle) charging stations.
5. How far is the hotel from Zhuhai Railway Station and the Airport? The hotel is approximately a 15 to 20-minute drive from Zhuhai Railway Station. Zhuhai Jinwan Airport is about a 45 to 50-minute drive away, depending on traffic.
Check-in, Check-out & Policies
6. What are the check-in and check-out times? Standard check-in time begins at 2:00 PM, and check-out is by 12:00 PM (noon). Early check-in or late check-out can be requested and is subject to availability, sometimes incurring an additional fee.
7. Are pets allowed at the hotel? No, pets are not allowed on the property to ensure a comfortable and hygienic environment for all guests.
8. Is smoking allowed in the guest rooms? The hotel is strictly non-smoking indoors. Smoking is only permitted in designated outdoor areas.
9. Is the hotel family-friendly, and are extra beds available? Yes, the hotel is highly family-friendly and features a dedicated kid’s club. Extra beds or cribs can be provided upon request, subject to room capacity and availability.
Rooms & Amenities
10. Do the rooms have ocean views? Yes, many of the rooms and suites feature large, floor-to-ceiling windows that offer stunning, unobstructed views of Heatwave Bay Beach and the South China Sea.
11. Is there free Wi-Fi available? Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms, the lobby, and public areas.
12. Does the hotel have a fitness center? Yes, guests have access to a well-equipped, 24-hour fitness center designed to help you maintain your workout routine during your stay.
13. Can I do laundry at the hotel? Absolutely. The hotel offers professional laundry and dry-cleaning services. Additionally, there are convenient, free-to-use self-service washing and drying rooms available for guests.
Food & Dining
14. Does the hotel have a restaurant? Yes, the hotel features an on-site restaurant that serves a highly-rated, extensive breakfast buffet featuring both authentic Chinese dishes (including local Cantonese specialties) and Western favorites.
15. Is breakfast included in my room rate? Breakfast inclusion depends on the specific room package you select at the time of booking. Many room rates include a rich breakfast buffet for one or two guests.
16. Is there a place to get coffee or tea in the lobby? Yes, the hotel lobby features a lounge area where guests can enjoy complimentary artisan coffee and tea throughout the day.
Atour Brand Signature Services
17. What is the “Zhu Ran” (竹居) lobby library? The “Zhu Ran” library is the signature Atour reading lounge located in the lobby. It is a beautifully designed, multi-level space filled with a curated collection of books, offering a quiet, culturally rich environment to read, work, or relax.
18. Does the hotel offer the famous Atour late-night porridge? Yes, staying true to the brand’s warm hospitality, the hotel serves a complimentary “Late Night Nourishing Porridge” (usually around 9:30 PM to 11:00 PM) to help guests unwind after a long day of travel or sightseeing.
Services & Accessibility
19. What languages are spoken at the front desk? The 24-hour front desk staff is fluent in both English and Chinese (Mandarin) to seamlessly assist both international and domestic travelers.
20. Can the hotel help arrange local tours or transportation? Yes, the front desk and concierge team are always ready to assist. They can help arrange airport transfers, book local taxis, provide travel recommendations, and assist with tickets for nearby attractions.